In this article, we consider various definitions for CSCW and related terms, and we draw outlines around the large scope covered by CSCW. Subsequently, we consider the main challenges that have impeded us from realizing the great promise of CSCW and we identify some factors that could help CSCW succeed. We review the current state of practice for CSCW, along with some promising technologies. We close with our outlook for CSCW.
Note: This article combines and updates two articles published in the 2nd edition of the Encyclopedia of Library and Information Sciences published in 2003 by Marcel Dekker. The articles combined and updated were titled: "Computer-Supported Cooperative Work" and "Computer-Supported Cooperative Work Challenges".
